Refund and Returns Policy

Effective Date: December 4, 2024

At Shine Elegance, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, our refund and return policy is here to help.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Items must be unused, in original condition, and include all packaging and documentation.
  • Customized, personalized, and final sale items are not eligible for returns unless defective.

2. Return Process

  1. Contact us at contact@shineelegancee.com or call (931) 721-3728 to initiate a return.
  2. Once approved, ship the item to the provided address.

3. Refunds

  • Refunds are processed to the original payment method once the returned item is received and inspected.
  • Processing typically takes 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

  • Exchanges are allowed for eligible items and are subject to stock availability.
  • Customers are responsible for shipping costs unless the exchange is due to a defect.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately for a replacement or full refund.

6. Contact Us

For questions about returns or refunds: