Refund and Returns Policy
Effective Date: January 17, 2025
At Shine Elegancee, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry, we offer a clear and transparent refund and return process. Please review our policy below for detailed information on how to return or exchange items.
1. Return Eligibility
We offer returns and exchanges for most items within 30 days of receiving your order. To be eligible for a return or exchange, the following conditions must be met:
- The item must be in new, unused, and unworn condition, with all original tags and packaging intact.
- Custom-made or personalized jewelry is non-returnable unless it is defective or damaged upon arrival.
- Proof of purchase (order number or receipt) must be provided.
2. How to Return or Exchange an Item
If you wish to return or exchange an item, please follow these steps:
- Contact Us: Before returning any item, please contact our customer service team at contact@shineelegancee.com or call (931) 721-3728 to request a return authorization and instructions on how to proceed.
- Prepare the Return: Carefully package the item in its original packaging, along with any receipts or order confirmation details. Ensure the item is securely packed to prevent damage during return shipping.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or was shipped in error. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the return arrives safely. Shine Elegancee is not responsible for lost or damaged return shipments.
3. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements. If the item is approved for return, your refund will be processed. Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds may take 5-7 business days to appear on your statement, depending on your payment provider.
- Non-refundable Items: Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees, except in the case of defective or incorrect items.
4. Exchanges
If you would like to exchange your item for a different size, color, or product, please contact us to request an exchange. We will guide you through the process and help ensure you receive the correct item.
- Exchanges are subject to product availability.
- You will need to return the original item and place a new order for the replacement item, which may require additional payment if the new item has a different price.
5. Defective or Damaged Items
If you receive a defective or damaged item, please notify us immediately at contact@shineelegancee.com or (931) 721-3728 within 7 days of receiving your order. We will work with you to resolve the issue by offering a replacement or full refund.
In the case of damaged items, please take photographs of the damage and include them in your communication with us to expedite the process.
6. Sale Items
Sale or discounted items are final sale and are not eligible for returns or refunds, unless they are defective or damaged upon receipt. Please check the product details before making a purchase.
7. Changes to This Refund and Returns Policy
We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be posted on this page with a new effective date. Please review this policy periodically to stay informed about any updates.
8. Contact Us
If you have any questions or need assistance with a return or exchange, please contact us:
Shine Elegancee
410 Old Stewart Rd, Tennessee Ridge, Tennessee, United States
Phone: (931) 721-3728
Email: contact@shineelegancee.com
Website: shineelegancee.com
Thank you for shopping with Shine Elegancee. We are committed to ensuring your satisfaction and making your shopping experience as smooth and enjoyable as possible.
