Sales Policy

Effective Date: January 17, 2025

At Shine Elegancee, we are committed to providing a seamless shopping experience for our customers. By shopping with us, you agree to the terms and conditions outlined in this Sales Policy. Please read the following details to understand our sales practices and procedures.

1. Order Acceptance

By placing an order with Shine Elegancee, you are making an offer to purchase the items selected. We reserve the right to accept or reject your order at our discretion. Once your order has been confirmed and payment has been successfully processed, you will receive an order confirmation email. This confirmation serves as acknowledgment of your purchase, but does not constitute an acceptance of your order.

We may reject or cancel an order for various reasons, including:

• Inaccurate or incomplete payment information.
• Insufficient stock or availability of an item.
• Issues with billing information or fraud prevention.
• Pricing errors on the website.

In the event of a canceled order, you will be notified, and a full refund will be issued if payment was processed.

2. Product Availability

While we make every effort to ensure that products listed on our website are in stock, availability is subject to change. We cannot guarantee that all items will be available at the time of your order. If an item is out of stock or unavailable, we will notify you via email or phone and provide options for a full refund or exchange.

3. Pricing and Payment

Prices on our website are listed in U.S. Dollars (USD) and are subject to change without notice. All prices exclude shipping and applicable taxes unless otherwise stated. The total cost of your order will be calculated at checkout, including any applicable sales tax and shipping fees.

We accept payment through major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods offered during checkout. By submitting your order, you authorize Shine Elegancee to charge your chosen payment method for the full amount of your order.

4. Sales Tax

Sales tax will be applied to orders shipped within states where we are required to collect tax. The amount of sales tax will be calculated based on your shipping address and will be included in the total order cost at checkout. If you have questions about the tax rates applied, please contact us.

5. Order Processing and Shipping

Once your order is placed and payment is confirmed, it will be processed within 1-2 business days, excluding weekends and holidays. We offer various shipping options for both domestic and international orders. Shipping fees will be calculated at checkout based on the delivery address and selected shipping method.

Please review our Shipping Policy for more details on processing times, shipping methods, and associated costs.

6. Cancellations and Modifications

If you wish to cancel or modify your order, please contact us immediately at contact@shineelegancee.com or (931) 721-3728. If your order has already been processed or shipped, we may not be able to cancel or modify it. In this case, you may need to follow our Refund and Returns Policy for returns or exchanges.

7. Custom or Personalized Orders

Custom-made or personalized items, such as engraved jewelry, are generally non-refundable unless they are defective or damaged upon receipt. Please ensure that custom orders are carefully reviewed before purchase. If you need assistance with customization, feel free to contact us for more details.

8. Return and Refund Policy

If you are not satisfied with your purchase, we offer returns and refunds as outlined in our Refund and Returns Policy. Most items are eligible for return within 30 days of receipt. Custom and personalized items are not eligible for returns unless they are defective. Please note that you are responsible for return shipping fees, except in the case of defective or incorrect items.

9. Limitation of Liability

Shine Elegancee is not liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of products. Our liability is limited to the total amount paid for the product or service that gave rise to the claim. We do not guarantee the accuracy, completeness, or reliability of product descriptions, prices, or other content on our website.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, please contact us:

Shine Elegancee
410 Old Stewart Rd, Tennessee Ridge, Tennessee, United States
Phone: (931) 721-3728
Email: contact@shineelegancee.com
Website: shineelegancee.com

Thank you for choosing Shine Elegancee. We are dedicated to providing you with the finest jewelry and exceptional customer service!